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Like many companies, PetHeal uses cookies on our website petheal.com (our website) to collect information that allows our website to work and to help us to enhance your online experience, discover how you use our website, measure the effectiveness of our web pages and understand what information is most useful to visitors.

This Cookie Policy explains what types of cookies are used on our website and the purposes for which we use them. Our Privacy Notice provides further information about how we protect and use your information that we collect when you use our website. You should read the Privacy Notice alongside this Cookie Policy.

We may periodically update the cookies we use and this Cookie Policy. If we do, you will be notified when you next visit our website and you will be able to view the updated Cookie Policy. You can also revisit this page at any time if you wish to keep yourself informed.

What are cookies?

A cookie is a text file containing information that is downloaded to your desktop or laptop computer, tablet or mobile device when you visit our website. Cookies are useful because they allow our website to recognise your device. Cookies are then sent back to our website each time you visit, enabling our site to ‘remember’ you or your device. A cookie cannot read data off your hard drive or read cookie files created by another website.

When we refer to cookies throughout this Cookie Policy, we intend to cover all similar technologies, including web beacons and log files. 

You have the ability to accept or decline cookies by type (ie. performance, functional etc) in our cookies banner which appears when you first access our website or at any other time by accessing the Cookie Settings page. If you choose to decline all cookies, you may not be able to fully experience the interactive features of our website.

We may also use other technologies with similar functionality to cookies, such as web beacons and tracking URLs. We may also use web beacons and tracking URLs in emails to determine whether a recipient opened the email or accessed a certain link. All of these technologies are included in the definition of “cookies” as used in this policy.

Who sets the cookies?

Cookies can be first party or third-party cookies.

First party cookies. Cookies that the operator of the website you are visiting places on your device. 

Third party cookies. Cookies placed on your computer through the website but by third parties, such as data management platforms.

We may use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or make use of e-billing services.
• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

How long are the cookies set for?

The length of time that cookies are stored on your device can vary, but they generally fall into two categories: session or persistent cookies.

SESSION COOKIES - Session cookies are cookies which expire when you close your internet browser. We use session cookies for various purposes such as, but not limited to, to determine what is stored in your cart;

PERSISTENT COOKIES - Persistent cookies are cookies which are stored on your computer for longer periods of time e.g. for 24 hours, a week, or several years, depending on the function they are helping to perform. We use these for various purposes such as, but not limited to, acertain whether you are currently logged into an account or not.

You can find more information about the individual cookies we use and the purposes for which we use them in the Cookie List section at the bottom of this page.

Consent to our use of Cookies

The law allows us to store cookies on your computer if they are essential to the operation of our website. We need your consent to set non-essential cookies on your computer.

When you use our website for the first time we give you the opportunity to accept or decline cookies and you can amend your cookie preferences at any time by visiting our Cookie Settings page.

Declining Cookies

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. For information about this you should look in your browser’s ‘help’ facility. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Some of the cookies we use are essential if the website is to operate properly. If you decline them, some of the features of the website may not work as well as we intend and you may not be to access or use some features.

Unless you have set your browser so that it will decline all cookies, our system will set essential cookies as soon you use the website.

If you have previously used our website and/or services and no longer wish to accept cookies, you should be aware that some cookies will have been set. You may delete these cookies at any time.

More information on cookies can be found on  allaboutcookies.org .

If you have allowed advertising cookies, you may separately be able to opt out of receiving personalized advertisements from advertisers or advertising networks who are members of the Network Advertising Initiative or who subscribe to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out sections on the websites of each of those organizations. Links to those sites are here:

• Network Advertising Initiative: http://www.networkadvertising.org/choices/
• Digital Advertising Alliance: http://www.aboutads.info/choices/

Google Analytics

Our website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics works using cookies. Google Analytics cookies collect your IP address; however, because IP anonymization is used on this website, your IP address will be shortened (and therefore anonymized) as soon as technically possible and before it is stored or otherwise used in connection with Google Analytics. The anonymization process takes place within the European Union or the European Economic Area, except in exceptional cases, where your full IP address may be sent to a Google server in the United States and shortened there. We use the information collected by Google Analytics cookies to find out about how visitors use our website. Google will not combine the IP address sent by your browser in connection with Google Analytics with other data. You can prevent Google Analytics cookies from being stored by setting your browser software accordingly.

To opt out of being tracked by Google Analytics across all website, visit http://tools.google.com/dlpage/gaoptout .

Effective date: 03 February 2022

Cookie List

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites based on your behaviour on our website or other online activities (including on other websites or applications). They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you may still see advertising, but such advertising may not be based on your behaviour and may not be as relevant to your interests. For more information about your choices regarding our use of cookies for advertising (including behavioural advertising based on your activities on the website and other websites on the internet), please see above.